Winfried Kuhn- DE

"Hanoi - Ha Long Bay trip"

Dear Ms. Bui, thank you very much for making all the arrangements for me. The boat tour in Halong Bay was one of the greatest experiences I ever had. It was simply perfect, though we couldn't visit all the caves that were on the list. The lunch was very delicious, and perfectly served. The hotel reservation at Sofitel Metropole caused some problems. When I decided for the Deluxe Queen bed room in the historical wing, I wasn't aware about the very small rooms. Though the service is excellent, the room rate and the room size do not match each other. For that room size, the room rate is simply impertinent. So, when we checked in Sunday after the boat tour, I decided to pay 50$ more for a club level room in the Opera building of the Metropole hotel. Finally, this was a good investment, since it included plenty of benefits, among them access to the club lounge, with it's excellent cocktails and dinner snacks for no further payment. Hence, I would not recommend the Sofitel Metropole Deluxe rooms. They are too expensive for the size. If to stay in Sofitel, it would be better select club level rooms and pay the surcharge for those. I would like to thank you again for your excellent service and choice. The only pity was, I could not meet you personally. Best regards Winfried Kuhn

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