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By: Mr Guptila de Silva- AU

Hanoi
Guide - Thang (?) was very good and was very knowledgeable. He covered all the sites and suggested change of itinerary so that we could see the Museum of Ethnography which was just fantastic. The only comment I have is that his English accent was sometimes hard to follow but this was not such a big issue.
Hotel - Apricot Hotel was great. Food was superb and staff really helpful and friendly.

Driver - very good and safe driving.

Halong Bay Cruise
Cruise itself was good and enjoyable. One comment is that the cruise did not provide sufficient drinking water and we were required purchase water at meal times. This was mentioned in the comments to Heritage Lines.
The cruise finished earlier than expected which meant we were dropped off at the airport around 2 or 3 pm and we had to wait in the airport for a few hours. We tried to change the flights but given the tickets issued were discounted this was not possible.
 
Hoi An & Hue

Guide - Truc (?) excellent. Very good English and local knowledge. He was very helpful and went out of his way to make our trip an enjoyable one.

Hotel - Royal in Hoi An was just superb. Great rooms (slightly bigger would have been nice!) and amenities.

La Residence was also a very nice place with the old world charm. Both hotels and staff were excellent.

Driver - again very good and safe driving.

HCM

Guide - (already forgotten his name!) but was again very good. Enjoyed his company thoroughly and he showed us all the sites as per schedule. Explanations were very good. Very friendly and warm personality.

Hotel - Le Meridiene - great rooms and amenities. Personally, I did not think much of the lobby but that does not make the hotel any less attractive. Would go there again!

Driver - once again was very good and safe driving.

Siem Reap

Guide - Borey was just fantastic. HIt would have been better if we had a bigger size vehicle.e should have taken up drama as a profession! Although the weather was hot and steamy, none of us felt it because of his enthusiasm and story telling capability.

Hotel - The Sokha was good but compared to the rest of the hotels this ranked the lowest. The  staff and food were great but the rooms just looked a bit tired.

Driver - very good. It would have been better if we had a bigger size vehicle.

Phnom Penh

Guide - Sokha was very good - he made our short stay in PP interesting and showed us the areas we did not see earlier during the cruise. Good English and very helpful.

Hotel - Inter Continentel was very good and well maintained. The best breakfast during our trip!! The location was not the best but the service and room quality more than offsets this.

Driver - very good.


Overall, I would say that our experience from the very beginning to the end was just excellent.Your contribution the efficient dealings certainly made us decide to go with WaytoVietnam as opposed to other company who did the Mekong Cruise and we are glad that we select WaytoVietnam as our travel agent. Your prices were also very competitive.

Hope you keep up this standard of service - WaytoVietnam will have a bright future.

Thanks again and best of luck to you and your company.

Guptila

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