Airlines in Vietnam

In order to provide tourist with fundamental information before depature, we will supply our esteemed customers important information about Air transport, Air flight, price, etc. Which may help you not to worry when deciding to take holiday in Vietnam.

Customs at the airport

On the yellow and white Customs form, you are expected to declare: - Cameras, camcorders, and other electronic equipment not for personal use. - Gold, if over 300 grams, excepting jewelry for private use. - Vietnam Dong, if over 15,000,000 dong. Other currency, if over 7000 USD. - Video tapes...

Check-in times at the airport

Open time International flights: counters are opened 2h30 before STD Domestic flights: counters are opened 2h00 before STD Close time International flights: counters are closed 40 minutes before STD Domestic flights: counters are closed 30 minutes before STD Counters for C class are...

Conditions of carriage

General conditions of carriage (extract) of Vietnam Airlines (VNA) This “General conditions of carriage” is integral part of the ticket. Please read carefully all conditions of carriage and instructions on the ticket. No show passengers: If you have booking on one of our flights but...

Changing reservations

You must contact VN’s booking offices or its authorised agents in order to change your reservations. You may be charged penalty fees and/or additional collection as required in your fare conditions. You may request for a new “Itinerary/Receipt” with new information of...

Travel with the seeing-eye dog

The dog is accepted to be carried in cabin only in case of unaccompanied blind passenger. Acceptanceconditions for blind passenger's seeing eye dog: - The dog must be muzzle and harnessed - The carriage of the dog must be accepted by the authorities of the countries concerned according to...

Ticket issuing

After booking a flight, you have to pay for the ticket(s) or notify of the ticket number and confirm the booking, as time limit in the passenger name record. Such a time limit will be provided by the reservation staff. The reservation will be cancelled if you fail to pay for the ticket(s) or notify...

Until what month can a pregnant woman travel on Vietnam Airlines?

Vietnam Airlines does not accept Expectant mothers within 7 days before and after her confinement and the infants under the age of 14 days for travel. Expectant mother is required to inform herself about her pregnancy at booking office(the time of pregnancy, expected date of confinement, any...

What is E-ticket

“Passenger ticket”: is transportation document of passenger and baggage by air plane, and is an evidence of carriage contract; of which terms, notices and the coupons form part. The “passenger ticket” or “ticket” means either “passenger ticket and baggage...